Refund Policy

Refund Policy
At John Omar Premium, we are committed to providing high-quality, stylish, and comfortable sunglasses. We understand that sometimes a product may not meet your expectations, and we want to ensure a smooth and hassle-free return process.

14-Day Hassle-Free Return Policy
You have 14 days from the date of receiving your order to request a return.

Eligibility for Returns:

  • Items must be in new, unused condition and in their original packaging.

  • Any item returned with signs of wear, damage, or alteration will not be eligible for a refund.

How to Initiate a Return:

  • To start the return process, please contact us at support@johnomar.com.

  • We will provide you with a return shipping label and instructions on how to send your item(s) back.

  • Returns sent without prior authorization will not be accepted.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • If your order arrives damaged or incorrect, we will cover the return shipping cost and provide a prepaid return label.

Refund Process:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method within 7 business days. Processing times may vary depending on your financial institution.

Exchanges:

  • If you wish to exchange your sunglasses for a different model or color, please indicate this when initiating your return.

  • Exchanges are subject to product availability.

Defective or Damaged Items:

  • If you receive a defective or damaged product, please contact us immediately with photos of the issue.

  • We will arrange for a replacement or full refund.

Cancellation Policy:

  • Due to our fast order processing, we cannot guarantee changes or cancellations once an order is placed.

  • If your order has already been shipped, you will need to follow the return process.

Contact Information:
For any questions or concerns regarding our return policy, please reach out to our customer support team at support@johnomar.com.